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Customer Operations Real Time Monitoring (RTM), Operations, SeaBank

January 08, 2025

by Admin

LoQerja.com - PT. Bank Seabank Indonesia atau lebih dikenal dengan nama Seabank adalah lembaga keuangan di Indonesia. PT Bank Seabank Indonesia adalah lembaga keuangan digital milik Sea Limited/Sea Group, perusahaan induk dari situs e-commerce Shopee dan penerbit game online Garena. Saat ini membutuhkan tenaga kerja untuk menempati posisi sebagai:

Customer Operations Real Time Monitoring (RTM), Operations, SeaBank (Surakarta)

Job Description

Monitor all contact center operational services in real-time to help agents achieve productivity targets on daily
Check the attendance and compliance each contact center agent
Perform the actions needed when there is an increase in the volume of incoming
Compile reports related to the performance of the contact center daily/ weekly/ monthly
Identify and convey issues in the system and reporting to the Production Support in real-time

Requirements

Minimum Bachelor's Degree in any major
Minimum 1 year of experience in Financial, Banking, or related industry
Understand the provisions of BI, OJK, and applicable laws and regulations related to Bank business activities
Excellent verbal, written, and interpersonal communication skills
Good time management skills
Able to analyze data trends and anomalies
Able to use data processing tools such as Excel or Google Sheet
Placement: Solo, Surakarta

Baca Juga | Lowongan Kerja Quality Control Mie Gacoan

Cara Mengirim Lamaran

Jika anda memiliki kualifikasi diatas, Kirimkan CV dan Lamaran anda Online

DAFTAR ONLINE

Follow Instagram @lokerbumn20

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