LoQerja.com - PT Bank Seabank Indonesia atau lebih dikenal dengan nama Seabank adalah lembaga keuangan di Indonesia. PT Bank Seabank Indonesia adalah lembaga keuangan digital milik Sea Limited/Sea Group, perusahaan induk dari situs e-commerce Shopee dan penerbit game online Garena. Saat ini membutuhkan tenaga kerja untuk menempati posisi sebagai:
Department Head, Customer Operations Support
Job Description:
- Conducting effective resource planning to maximize the productivity of resources (people, technology etc.) within the customer operations support department.
- Developing detailed project plans to guide team of customer operations support and revising based on changing needs and requirements.
- Identifying and assigning project tasks based on the skill sets, experience and strengths of team members.
- Evaluating SOPs accordingly and monitoring the overall performance with key metrics (accuracy, call-waiting time etc.) of customer operations support department.
- Maintaining knowledge management system and facilitates knowledge sharing across projects.
- Responsible for identifying and leveraging cost-effective resources for project delivery within customer operations support department.
- Prepare weekly/monthly/yearly reports for different departments or upper management.
Requirements
- Bachelor's Degree.
- Minimum of 5 years or relevant experience as Project Management Office (PMO) or Data Analyst or Business Process Improvement at the call center industry or banking/financial technology.
- Excellent organizational and leadership skills with knowledge of performance evaluation & customer service metrics.
- Excellent communication skills both in Bahasa Indonesia and English.
- Working knowledge of project management software tools such as Microsoft Excel, Google Sheet and other relevant applications.
- Based in Solo, Surakarta.
Baca Juga | Lowongan Kerja 7 Posisi PT. Sinar Sosro
Cara Mengirim Lamaran
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