LoQerja.com - Shopee is the leading e-commerce platform in Southeast Asia and Taiwan. It is a platform tailored for the region, providing customers with an easy, secure and fast online shopping experience through strong payment and logistical support.
Quality Development - SPX Express
Job Description
- Conduct Learning Need Analysis (LNA) and create comprehensive learning program for Operations Team
- Collaborate effectively with various stakeholders, including team leaders, trainers, and subject matter experts to ensure the successful implementation of learning and quality improvement initiatives.
- Establish and maintain a knowledge management system to facilitate the sharing of best practices, standard operating procedures, and essential information for the Operations Team.
- Evaluate learning programs and generate reports for the Operations Team
- Conduct technical assessments to assess the proficiency of acting employees and identify areas requiring further development or training.
- Manage and oversee the reward program for couriers, including riders and drivers, to recognize and incentivize exceptional performance and adherence to quality standards.
- Lead projects to improve our operations' quality, working closely with cross-functional teams to implement changes and track progress.
Requirements
- Bachelor's degree in a relevant field (e.g., Engineering) or a similar field.
- Proven experience in coordinating learning and development programs.
- Strong project management skills with a focus on quality improvement.
- Excellent interpersonal and communication skills for effective collaboration with stakeholders.
- Proficiency in data analysis and reporting tools.
- Knowledge of quality management principles and methodologies is a plus.
- Ability to adapt to a fast-paced, dynamic work environment and drive positive change.
Baca Juga | Lowongan Kerja Process Improvement Support - SPX Express
Cara Mengirim Lamaran
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