LoQerja.com - PT Grand Indonesia adalah perusahaan swasta dan anak perusahaan dari Djarum Group, yang mengelola empat unit bisnis antara lain: Grand Indonesia Shopping Mall, Hotel Indonesia Kempinski, Kempinski Private Resediences dan Menara BCA. Lowongan Kerja PT Grand Indonesia. Saat ini membutuhkan tenaga kerja untuk menempati posisi sebagai:
1. Customer Service Officer
Qualifications :
- Have 1-2 years of experience in hospitality industry
- A service and people-oriented person
- Able to communicate in English both spoken and written
- Technology friendly
- Well-groomed
- Pleasant personality
Job Description :
- Greet & assist customers
- Maintain a positive & professional attitude toward customers
- Handle complaint, provide appropriate & quick solution
- Administer G CARD transactions
- In charge of creating reports to Customer Service Supervisor
- Ensure the facilities are running well for customer convenience
2. Supervisor Customer Service
Qualifications :
- Diploma degree (D3) from any major
- Have a minimum of 2 years of working experience as a Supervisor especially in the hospitality industry
- Customer service oriented
- Able to handle customer complaint
- Excellent in English both written and spoken
- Proficiency in computer skills (word, excel and powerpoint)
- Have a pleasant personality and well-groomed
- Have good leadership skills, interpersonal skills and be able to conduct training
Job Description :
- Monitoring Customer Service team’s work
- Perform loyalty program activities, survey activities, update the loyalty program database and provide analysis of key customer data insight
- Ensure the Grand Indonesia Mobile App is always up-to-date with all recent loyalty program activities
- Ensure both complaints and Lost & Found to be handled properly according to the Departement standard and regularly report to Customer Service Coordinator
- Manage the staff’s daily schedule and ensure they are on their schedule
3. Concierge Officer
Qualifications :
- Diploma (D3) or Bachelor Degree from any major
- Understanding the essential of hospitality standards
- Fluent in English, both verbal and written
- Able to speak other international language
- Responsible, reliable and possess a professional presentation
- Outstanding customer services skill is required
- Technology Savvy
Job Description :
- Build and maintain good relationship with customers
- Provide excellent service to customers
- Monitor and ensure all public facilities are running well as standard
- Monitor the execution of Grand Indonesia tenant’s promotional programa and activities
Cara Mengirim Lamaran
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